If you still need help, contact Apple Support. If you see a black screen or some other screen during startup, learn what to do if your Mac doesn't start up all the way. Start up from another disk or volume, if available, or use a bootable installer to reinstall macOS.Try again later, because the issue might be temporary.Your network configuration might not allow the internet access that macOS Recovery needs. Connect to the internet from a different Wi-Fi or Ethernet network.Connect to the internet using Ethernet instead of Wi-Fi, or vice versa.Press Command-R at startup to try using the built-in Recovery system instead of internet Recovery. ![]()
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